Privacy information for customers using our parking service.

What information is collected

This page should be reviewed against the business's actual processes before production use.

• Contact information such as name, email address, and phone number may be collected when a traveller requests support.
• Journey details such as terminal, drop-off date, pick-up date, and promo code may be processed to prepare a booking.
• Any optional correspondence supplied through the contact form is stored only to help the team answer the request.

Why the data is used

• Personal data is used to process bookings, prepare handover details, and provide customer support.
• Booking-related data may also be reviewed to improve service planning, staffing, and website usability.
• Marketing contact should only be sent when the traveller has clearly opted in.

When data may be shared

• Relevant booking details may be shared with trusted operational partners when necessary to deliver the requested parking service.
• Payment providers and infrastructure partners may process limited data where required for security, compliance, or support.
• The business should never sell customer information to unrelated third parties.

Retention and security

• Records should be retained only for as long as they are needed for operational, legal, or accounting purposes.
• Access to customer data should be limited to authorised team members and supported by suitable technical controls.
• A production deployment should document backup, deletion, and incident-response procedures.